Helpdesk apps ranked by installs
Helpdesk has 25 apps with 21,617 active installs on Shopify stores. Gorgias leads with 41.3% of installs.
Start freeGet an API key and list the stores running any of these apps.
Active installs
21,617
Data as of 10 Nov 2026
Apps in category
25
1 new in the last 90 days
Top-3 share
75.2%
12-month change after a year of tracking
Stores running 2+ apps in category
8%
1,586 stores
Share of category installs
Monthly, last 12 months- Gorgias 41.3%
- Redo 20.7%
- Tidio: AI Chatbot & Live Chat 13.2%
- Chatty (Avada) 6.5%
- Richpanel 4.4%
- 20 others 13.9%
View as table
| Month | Gorgias | Redo | Tidio: AI Chatbot & Live Chat | Chatty (Avada) | Richpanel | 20 others |
|---|---|---|---|---|---|---|
| Nov 26 | 41.3% | 20.7% | 13.2% | 6.5% | 4.4% | 13.9% |
All 25 apps, ranked
| # | App | Developer | Active installs | Share | Rating |
|---|---|---|---|---|---|
| 1 |  Gorgias | Gorgias Inc. | 8,929 | 41.3% | ★ 4.3 (708) |
| 2 |  Redo | Redo Tech, Inc | 4,475 | 20.7% | ★ 4.9 (857) |
| 3 |  Tidio: AI Chatbot & Live Chat | TIDIO LLC | 2,852 | 13.2% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | Chatty AI Sales Agent - For live chat & helpdesk | 1,395 | 6.45% | ★ 4.9 (1,894) |
| 5 |  Richpanel | Richpanel Inc | 957 | 4.43% | ★ 4.9 (136) |
| 6 |  Re:amaze AI Helpdesk & Chat | Reamaze | 906 | 4.19% | ★ 4.5 (180) |
| 7 |  Orderify ‑ Order Edit Cancel | Customer First focus | 581 | 2.69% | ★ 4.8 (70) |
| 8 |  Zipchat AI Chatbot & Live Chat | ZIPCHAT INC | 361 | 1.67% | ★ 4.9 (209) |
| 9 |  Crisp | Crisp | 297 | 1.37% | ★ 4.0 (34) |
| 10 |  Help Scout | Help Scout | 292 | 1.35% | ★ 3.7 (19) |
| 11 |  Gladly | Gladly Inc | 158 | 0.731% | ★ 4.7 (29) |
| 12 |  Channel | Channel Corp. | 138 | 0.638% | ★ 4.8 (51) |
| 13 |  Chatway | Premio | 123 | 0.569% | ★ 4.9 (288) |
| 14 |  Chatbase | Chatbase.co Inc. | 53 | 0.245% | ★ 4.9 (37) |
| 15 |  dixa | Dixa Aps | 34 | 0.157% | – |
| 16 |  Social Intents | Social Intents | 21 | 0.0971% | ★ 5.0 (1) |
| 17 |  Belco | Belco | 15 | 0.0694% | – |
Who installs helpdesk apps
CountriesSkew versus all scanned stores
- United States+4.8%
- Australia+1.2%
- United Kingdom+0.5%
- Japan−0.5%
- Germany−0.6%
- India−2%
VerticalsSkew versus all scanned stores
- Apparel+5.4%
- Health+2.8%
- Beauty & Fitness+1.5%
- Toys & Hobbies−1.2%
- Arts & Entertainment−1.4%
- Food & Drink−4.5%
Typical order valueSkew versus all scanned stores
- Under $25−0.7%
- $25–50−9.3%
- $50–100+3.8%
- $100–200+5.2%
- $200–500+1.9%
- $1,000+−0.8%
Leader by typical order value
- Under $25Tidio: AI Chatbot & Live Chat41% of band
- $25–50Gorgias44% of band
- $50–100Gorgias47% of band
- $100–200Gorgias46% of band
- $200–500Gorgias45% of band
- $500–1,000Gorgias39% of band
- $1,000+Tidio: AI Chatbot & Live Chat34% of band
Every store running a helpdesk app
All 21,617 installs across all 25 apps, by store domain, with country, industry, order-value band and install dates, as JSON. Counting is free; each store costs 1 credit, and you start with 50 free.
See the API call and response
# Free: how many stores run the app
curl https://api.installgraph.com/v1/apps/signalpath/companies/count \
-H "Authorization: Bearer $INSTALLGRAPH_KEY"
# 1 credit per store: the stores themselves
curl https://api.installgraph.com/v1/apps/signalpath/companies \
-H "Authorization: Bearer $INSTALLGRAPH_KEY"
# Response (abridged)
{
"data": [
{
"domain": "example-store-one.com",
"name": "Example Store One",
"country": "US",
"firstSeenAt": "2026-03-04T00:00:00Z",
"lastSeenAt": "2026-11-02T00:00:00Z"
},
{
"domain": "example-store-two.com",
"name": "Example Store Two",
"country": "US",
"firstSeenAt": "2026-09-18T00:00:00Z",
"lastSeenAt": "2026-11-01T00:00:00Z"
}
],
"pagination": {
"nextCursor": "eyJkIjoiZXhhbXBsZS1zdG9yZS10d28uY29tIn0",
"hasMore": true
},
"meta": {
"requestId": "req_8f2c41",
"creditsCharged": 2,
"creditsRemaining": 48
}
}Filter by country, region, industry and order value. A store's whole stack is GET /v1/companies/{domain}, and category-level counts are free at GET /v1/public/stats with no key. Full reference: API docs.
More in Store management
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan. Category membership follows each app's own Shopify listing.Read the methodology