Chatway Live Chat & AI Chatbot installs and market share
ChatHelpdesk
Chatway is installed on 123 active Shopify stores. It ranks #18 of 93 chat apps with 0.3% of category installs.
Active installs
123
Data as of 10 Nov 2026
Top country
United States
80.5% of Chatway stores
Category rank
#18
of 93 in Chat
Share of category
0.3%
Who installs Chatway
123 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
In line with all scanned stores: none stands out beyond chance.
VerticalsSkew versus all scanned stores
- Home & Garden+12%
- Business & Industrial+6.7%
Typical order valueSkew versus all scanned stores
- $25–50−12.3%
- $200–500+9.8%
- $500–1,000+7.9%
Alternatives to Chatway
Chat apps that Chatway stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.
Top apps in Chat
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Chatway.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 |  Inbox | 21,468 | 51.9% | ★ 4.5 (5,818) |
| 2 |  Gorgias | 8,929 | 21.6% | ★ 4.3 (708) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 6.89% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 3.37% | ★ 4.9 (1,894) |
| 5 |  Richpanel | 957 | 2.31% | ★ 4.9 (136) |
| 6 | Chatway | 123 | 0.297% | ★ 4.9 (288) |
Often installed with Chatway
Apps that run on Chatway stores far more often than on the average Shopify store.
Judge.meby Judge.me★ 5.0 (49,852)Built for Shopify41%of Chatway stores1.4× avg
Mailchimpby Intuit Mailchimp★ 4.8 (1,570)19%of Chatway stores1.5× avg
Powerfulby Powerful Form★ 4.9 (2,662)Built for Shopify8%of Chatway stores1.9× avg
Chaty Chat Buttons & WhatsAppby Premio★ 4.9 (334)4%of Chatway stores51.4× avg
Easify Custom Product Optionsby Easify★ 4.9 (3,227)Built for Shopify5%of Chatway stores4.0× avg
Avada AI SEO Image Optimizerby Avada SEO Suite★ 4.9 (4,687)Built for Shopify5%of Chatway stores3.2× avg
Stores using Chatway
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology