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Tidio: AI Chatbot & Live Chat installs and market share

by TIDIO LLC★ 4.8 (1,357 reviews)App Store
ChatHelpdesk

Tidio: AI Chatbot & Live Chat is installed on 2,852 active Shopify stores. It ranks #3 of 93 chat apps with 6.9% of category installs.

Active installs

2,852

Data as of 10 Nov 2026

Top country

United States

82.2% of Tidio: AI Chatbot & Live Chat stores

Category rank

#3

of 93 in Chat

Share of category

6.9%

Who installs Tidio: AI Chatbot & Live Chat

2,852 active stores · data as of 10 Nov 2026
CountriesSkew versus all scanned stores
  • United States+4.7%
  • United Kingdom+1%
  • Brazil−0.5%
  • Japan−1%
  • India−1.9%
VerticalsSkew versus all scanned stores
  • Home & Garden+6.7%
  • Business & Industrial+2.9%
  • Autos & Vehicles+2%
  • Health+1.6%
  • Food & Drink−5%
  • Apparel−5.5%
Typical order valueSkew versus all scanned stores
  • $25–50−10%
  • $50–100−7.1%
  • $200–500+5.6%
  • $500–1,000+3.6%
  • $1,000++7.2%
Share of Chat installs
Inbox 51.9%Gorgias 21.6%Tidio: AI Chatbot & Live Chat 6.89%Chatty (Avada) 3.37%89 others 16.3%
  • Inbox51.9%
  • Gorgias21.6%
  • Tidio: AI Chatbot & Live Chat6.89%
  • Chatty (Avada)3.37%
  • 89 others16.3%
See the full Chat benchmark →
Monthly install history appears here from January 2027.

Alternatives to Tidio: AI Chatbot & Live Chat

Chat apps that Tidio: AI Chatbot & Live Chat stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.

Gorgiasby Gorgias Inc.★ 4.3 (708)
8,929active installs
Richpanelby Richpanel Inc★ 4.9 (136)
957active installs
Re:amaze AI Helpdesk & Chatby Reamaze★ 4.5 (180)
906active installs
Gladlyby Gladly Inc★ 4.7 (29)
158active installs
Zipchat AI Chatbot & Live Chatby ZIPCHAT INC★ 4.9 (209)Built for Shopify
361active installs

Top apps in Chat

Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Tidio: AI Chatbot & Live Chat.

#AppActive installsShareRating
1Inbox21,46851.9%★ 4.5 (5,818)
2Gorgias8,92921.6%★ 4.3 (708)
3Tidio: AI Chatbot & Live Chat2,8526.89%★ 4.8 (1,357)
4Chatty (Avada)1,3953.37%★ 4.9 (1,894)
5Richpanel9572.31%★ 4.9 (136)
6tawk.to Live Chat9172.22%★ 3.6 (89)

Often installed with Tidio: AI Chatbot & Live Chat

Apps that run on Tidio: AI Chatbot & Live Chat stores far more often than on the average Shopify store.

Klaviyoby Klaviyo★ 4.7 (3,434)
53%of Tidio: AI Chatbot & Live Chat stores1.3× avg
Pinterestby PINTEREST inc★ 4.1 (1,706)
39%of Tidio: AI Chatbot & Live Chat stores1.3× avg
GoAffProby GoAffPro★ 4.6 (950)
10%of Tidio: AI Chatbot & Live Chat stores1.9× avg
PageFly ✦ AI Page Builderby PageFly | AI Landing Page Builder & CRO★ 4.9 (5,926)Built for Shopify
11%of Tidio: AI Chatbot & Live Chat stores1.7× avg
UpPromoteby UpPromote★ 4.9 (3,942)Built for Shopify
10%of Tidio: AI Chatbot & Live Chat stores1.7× avg
Mailchimpby Intuit Mailchimp★ 4.8 (1,570)
17%of Tidio: AI Chatbot & Live Chat stores1.3× avg

Stores using Tidio: AI Chatbot & Live Chat

2,852 stores run Tidio: AI Chatbot & Live Chat

Buy a list by store: domain, country, industry etc

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Tidio: AI Chatbot & Live Chat alternativesInboxGorgiasTidio: AI Chatbot & Live ChatChatty (Avada)
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology