Gladly: AI Shopping Assistant installs and market share
HelpdeskChat
Gladly is installed on 158 active Shopify stores. It ranks #11 of 25 helpdesk apps with 0.7% of category installs.
Active installs
158
Data as of 10 Nov 2026
Top country
United States
94.9% of Gladly stores
Category rank
#11
of 25 in Helpdesk
Share of category
0.7%
Who installs Gladly
158 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- United States+17.4%
VerticalsSkew versus all scanned stores
- Apparel+19.3%
- Health+7.7%
Typical order valueSkew versus all scanned stores
- $25–50−16.1%
- $100–200+11.2%
- $200–500+8.8%
Alternatives to Gladly
Helpdesk apps that Gladly stores rarely run alongside it, compared with other stores using helpdesk apps: stores pick one or the other.
Top apps in Helpdesk
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Gladly.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 |  Gorgias | 8,929 | 41.3% | ★ 4.3 (708) |
| 2 |  Redo | 4,475 | 20.7% | ★ 4.9 (857) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 13.2% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 6.45% | ★ 4.9 (1,894) |
| 5 |  Richpanel | 957 | 4.43% | ★ 4.9 (136) |
| 6 | Gladly | 158 | 0.731% | ★ 4.7 (29) |
Often installed with Gladly
Apps that run on Gladly stores far more often than on the average Shopify store.
Klaviyoby Klaviyo★ 4.7 (3,434)89%of Gladly stores2.1× avg
Elevarby Elevar, LLC★ 4.7 (171)33%of Gladly stores12.8× avg
Attentiveby Attentive★ 4.7 (112)26%of Gladly stores10.5× avg
Impactby impact.com★ 4.4 (203)23%of Gladly stores9.5× avg
Redoby Redo Tech, Inc★ 4.9 (857)23%of Gladly stores7.6× avg
Intelligemsby Intelligems★ 4.8 (202)22%of Gladly stores8.4× avg
Stores using Gladly
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology