Gorgias is installed on 8,929 active Shopify stores. It ranks #1 of 25 helpdesk apps with 41.3% of category installs.
Active installs
8,929
Data as of 10 Nov 2026
Top country
United States
79.7% of Gorgias stores
Category rank
#1
of 25 in Helpdesk
Share of category
41.3%
Who installs Gorgias
8,929 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- Australia+3%
- United States+2.2%
- United Kingdom+1.8%
- France+0.9%
- Japan−1.1%
- India−2.6%
VerticalsSkew versus all scanned stores
- Apparel+5.2%
- Health+4.4%
- Beauty & Fitness+3.5%
- Arts & Entertainment−1.3%
- Business & Industrial−1.8%
- Food & Drink−3%
Typical order valueSkew versus all scanned stores
- Under $25−0.9%
- $25–50−9.5%
- $50–100+5.9%
- $100–200+5.7%
- $200–500+1.9%
- $1,000+−2.6%
Share of Helpdesk installsSee the full Helpdesk benchmark →
- Gorgias41.3%
- Redo20.7%
- Tidio: AI Chatbot & Live Chat13.2%
- Chatty (Avada)6.45%
- 21 others18.3%
Alternatives to Gorgias
Helpdesk apps that Gorgias stores rarely run alongside it, compared with other stores using helpdesk apps: stores pick one or the other.
Tidio: AI Chatbot & Live Chatby TIDIO LLC★ 4.8 (1,357)2,852active installs
Chatty (Avada)by Chatty AI Sales Agent - For live chat & helpdesk★ 4.9 (1,894)Built for Shopify1,395active installs
Re:amaze AI Helpdesk & Chatby Reamaze★ 4.5 (180)906active installs
Richpanelby Richpanel Inc★ 4.9 (136)957active installs
Gladlyby Gladly Inc★ 4.7 (29)158active installs
Crispby Crisp★ 4.0 (34)297active installs
Top apps in Helpdesk
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Gorgias.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 | Gorgias | 8,929 | 41.3% | ★ 4.3 (708) |
| 2 |  Redo | 4,475 | 20.7% | ★ 4.9 (857) |
| 3 | Tidio: AI Chatbot & Live Chat | 2,852 | 13.2% | ★ 4.8 (1,357) |
| 4 | Chatty (Avada) | 1,395 | 6.45% | ★ 4.9 (1,894) |
| 5 | Richpanel | 957 | 4.43% | ★ 4.9 (136) |
| 6 | Re:amaze AI Helpdesk & Chat | 906 | 4.19% | ★ 4.5 (180) |
Often installed with Gorgias
Apps that run on Gorgias stores far more often than on the average Shopify store.
Klaviyoby Klaviyo★ 4.7 (3,434)88%of Gorgias stores2.1× avg
TikTokby TikTok Inc.★ 4.8 (15,983)46%of Gorgias stores1.8× avg
Pinterestby PINTEREST inc★ 4.1 (1,706)48%of Gorgias stores1.7× avg
Okendoby Okendo★ 4.8 (1,449)14%of Gorgias stores5.3× avg
Elevarby Elevar, LLC★ 4.7 (171)12%of Gorgias stores4.7× avg
Intelligemsby Intelligems★ 4.8 (202)12%of Gorgias stores4.5× avg
Stores using Gorgias
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology