Richpanel: AI Customer Support installs and market share
ChatHelpdesk
Richpanel is installed on 957 active Shopify stores. It ranks #5 of 93 chat apps with 2.3% of category installs.
Active installs
957
Data as of 10 Nov 2026
Top country
United States
90.2% of Richpanel stores
Category rank
#5
of 93 in Chat
Share of category
2.3%
Who installs Richpanel
957 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- United States+12.7%
- Japan−1.1%
- India−2.3%
VerticalsSkew versus all scanned stores
- Health+7.1%
- Beauty & Fitness+3.4%
- Pets & Animals+1.6%
- Arts & Entertainment−1.9%
- Food & Drink−5.1%
Typical order valueSkew versus all scanned stores
- $25–50−7.8%
- $50–100+12.8%
- $1,000+−3.6%
Alternatives to Richpanel
Chat apps that Richpanel stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.
Top apps in Chat
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Richpanel.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 |  Inbox | 21,468 | 51.9% | ★ 4.5 (5,818) |
| 2 |  Gorgias | 8,929 | 21.6% | ★ 4.3 (708) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 6.89% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 3.37% | ★ 4.9 (1,894) |
| 5 | Richpanel | 957 | 2.31% | ★ 4.9 (136) |
| 6 |  tawk.to Live Chat | 917 | 2.22% | ★ 3.6 (89) |
Often installed with Richpanel
Apps that run on Richpanel stores far more often than on the average Shopify store.
Intelligemsby Intelligems★ 4.8 (202)27%of Richpanel stores10.2× avg
Klaviyoby Klaviyo★ 4.7 (3,434)85%of Richpanel stores2.0× avg
Aliaby Alia★ 4.6 (114)Built for Shopify25%of Richpanel stores10.8× avg
AppLovinby AppLovin Corporation★ 3.6 (26)20%of Richpanel stores14.9× avg
Reploby Replo★ 4.7 (186)21%of Richpanel stores11.0× avg
TikTokby TikTok Inc.★ 4.8 (15,983)51%of Richpanel stores2.0× avg
Stores using Richpanel
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology