Inbox is installed on 21,468 active Shopify stores. It ranks #1 of 93 chat apps with 51.9% of category installs.
Active installs
21,468
Data as of 10 Nov 2026
Top country
United States
82.7% of Inbox stores
Category rank
#1
of 93 in Chat
Share of category
51.9%
Who installs Inbox
21,468 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- United States+5.2%
- Australia−0.3%
- Brazil−0.4%
- Germany−0.6%
- Japan−0.6%
- India−1.2%
VerticalsSkew versus all scanned stores
- Home & Garden+1.9%
- Autos & Vehicles+1.5%
- Toys & Hobbies+0.8%
- Beauty & Fitness−0.9%
- Health−1.3%
- Food & Drink−3.1%
Typical order valueSkew versus all scanned stores
- Under $25−0.3%
- $25–50−3.9%
- $50–100−1.2%
- $100–200+1%
- $200–500+2%
- $500–1,000+1.1%
- $1,000++1.4%
Share of Chat installsSee the full Chat benchmark →
- Inbox51.9%
- Gorgias21.6%
- Tidio: AI Chatbot & Live Chat6.89%
- Chatty (Avada)3.37%
- 89 others16.3%
Alternatives to Inbox
Chat apps that Inbox stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.
Richpanelby Richpanel Inc★ 4.9 (136)957active installs
Zipchat AI Chatbot & Live Chatby ZIPCHAT INC★ 4.9 (209)Built for Shopify361active installs
Verifast AI Chatbot & Helpdeskby Verifast★ 4.9 (143)169active installs
Re:amaze AI Helpdesk & Chatby Reamaze★ 4.5 (180)906active installs
iAdvizeby iAdvize★ 5.0 (30)70active installs
Wizybot AI CRM & Chatbotby Wizybot Inc★ 4.5 (166)238active installs
Top apps in Chat
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Inbox.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 | Inbox | 21,468 | 51.9% | ★ 4.5 (5,818) |
| 2 |  Gorgias | 8,929 | 21.6% | ★ 4.3 (708) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 6.89% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 3.37% | ★ 4.9 (1,894) |
| 5 | Richpanel | 957 | 2.31% | ★ 4.9 (136) |
| 6 |  tawk.to Live Chat | 917 | 2.22% | ★ 3.6 (89) |
Often installed with Inbox
Apps that run on Inbox stores far more often than on the average Shopify store.
Judge.meby Judge.me★ 5.0 (49,852)Built for Shopify42%of Inbox stores1.4× avg
Pinterestby PINTEREST inc★ 4.1 (1,706)39%of Inbox stores1.3× avg
Smile: Loyalty Program Rewardsby Smile.io★ 4.9 (4,669)Built for Shopify8%of Inbox stores1.5× avg
CWILLby CWILL INC★ 4.9 (7,663)Built for Shopify5%of Inbox stores1.6× avg
Omnisendby Omnisend★ 4.7 (3,201)7%of Inbox stores1.4× avg
UpPromoteby UpPromote★ 4.9 (3,942)Built for Shopify8%of Inbox stores1.4× avg
Stores using Inbox
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology