Crisp ‑ Helpdesk & AI Chatbot installs and market share
ChatHelpdesk
Crisp is installed on 297 active Shopify stores. It ranks #13 of 93 chat apps with 0.7% of category installs.
Active installs
297
Data as of 10 Nov 2026
Top country
United States
66% of Crisp stores
Category rank
#13
of 93 in Chat
Share of category
0.7%
Who installs Crisp
297 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- France+13%
- Netherlands+2.7%
- United States−11.5%
VerticalsSkew versus all scanned stores
- Autos & Vehicles+3.9%
- Computers+2.1%
Typical order valueSkew versus all scanned stores
- $1,000++6.8%
Alternatives to Crisp
Chat apps that Crisp stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.
Top apps in Chat
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Crisp.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 |  Inbox | 21,468 | 51.9% | ★ 4.5 (5,818) |
| 2 |  Gorgias | 8,929 | 21.6% | ★ 4.3 (708) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 6.89% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 3.37% | ★ 4.9 (1,894) |
| 5 |  Richpanel | 957 | 2.31% | ★ 4.9 (136) |
| 6 | Crisp | 297 | 0.718% | ★ 4.0 (34) |
Often installed with Crisp
Apps that run on Crisp stores far more often than on the average Shopify store.
Klaviyoby Klaviyo★ 4.7 (3,434)55%of Crisp stores1.3× avg
Addingwellby Addingwell★ 5.0 (9)8%of Crisp stores18.3× avg
Judge.meby Judge.me★ 5.0 (49,852)Built for Shopify40%of Crisp stores1.3× avg
Pinterestby PINTEREST inc★ 4.1 (1,706)37%of Crisp stores1.3× avg
Stape Conversion Trackingby Stape★ 4.2 (43)8%of Crisp stores4.1× avg
GoAffProby GoAffPro★ 4.6 (950)11%of Crisp stores2.1× avg
Stores using Crisp
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology