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Help Scout installs and market share

by Help Scout★ 3.7 (19 reviews)App Store
Helpdesk

Help Scout is installed on 292 active Shopify stores. It ranks #10 of 25 helpdesk apps with 1.4% of category installs.

Active installs

292

Data as of 10 Nov 2026

Top country

United States

85.6% of Help Scout stores

Category rank

#10

of 25 in Helpdesk

Share of category

1.4%

Who installs Help Scout

292 active stores · data as of 10 Nov 2026
CountriesSkew versus all scanned stores
  • United States+8.1%
VerticalsSkew versus all scanned stores
  • Health+5.3%
  • Books & Literature+2.8%
  • Apparel−8.3%
Typical order valueSkew versus all scanned stores

In line with all scanned stores: none stands out beyond chance.

Share of Helpdesk installs1.4% of installs, #10 of 25 appsSee the full Helpdesk benchmark →
Monthly install history appears here from January 2027.

Alternatives to Help Scout

Helpdesk apps that Help Scout stores rarely run alongside it, compared with other stores using helpdesk apps: stores pick one or the other.

Gorgiasby Gorgias Inc.★ 4.3 (708)
8,929active installs

Top apps in Helpdesk

Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Help Scout.

#AppActive installsShareRating
1Gorgias8,92941.3%★ 4.3 (708)
2Redo4,47520.7%★ 4.9 (857)
3Tidio: AI Chatbot & Live Chat2,85213.2%★ 4.8 (1,357)
4Chatty (Avada)1,3956.45%★ 4.9 (1,894)
5Richpanel9574.43%★ 4.9 (136)
6Help Scout2921.35%★ 3.7 (19)

Often installed with Help Scout

Apps that run on Help Scout stores far more often than on the average Shopify store.

Klaviyoby Klaviyo★ 4.7 (3,434)
66%of Help Scout stores1.6× avg
Stamped Product Reviews & UGCby Stamped.io★ 4.7 (3,747)
12%of Help Scout stores3.9× avg
TikTokby TikTok Inc.★ 4.8 (15,983)
36%of Help Scout stores1.4× avg
Pinterestby PINTEREST inc★ 4.1 (1,706)
37%of Help Scout stores1.3× avg
Pandectes GDPR Complianceby Pandectes★ 5.0 (3,115)Built for Shopify
10%of Help Scout stores2.7× avg
ChatGPT Adsby OpenAI
9%of Help Scout stores2.3× avg

Stores using Help Scout

292 stores run Help Scout

Buy a list by store: domain, country, industry etc

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Help Scout alternativesGorgiasRedoTidio: AI Chatbot & Live ChatChatty (Avada)
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology