Channel Sales Chat Bot CRM installs and market share
ChatHelpdesk
Channel is installed on 138 active Shopify stores. It ranks #17 of 93 chat apps with 0.3% of category installs.
Active installs
138
Data as of 10 Nov 2026
Top country
Japan
59.4% of Channel stores
Category rank
#17
of 93 in Chat
Share of category
0.3%
Who installs Channel
138 active stores · data as of 10 Nov 2026CountriesSkew versus all scanned stores
- Japan+58.3%
- United States−39.8%
VerticalsSkew versus all scanned stores
- Apparel+16.7%
Typical order valueSkew versus all scanned stores
In line with all scanned stores: none stands out beyond chance.
Alternatives to Channel
Chat apps that Channel stores rarely run alongside it, compared with other stores using chat apps: stores pick one or the other.
Top apps in Chat
Ranked by active installs. A category can mix apps that do different jobs, so not all of these compete with Channel.
| # | App | Active installs | Share | Rating |
|---|---|---|---|---|
| 1 |  Inbox | 21,468 | 51.9% | ★ 4.5 (5,818) |
| 2 |  Gorgias | 8,929 | 21.6% | ★ 4.3 (708) |
| 3 |  Tidio: AI Chatbot & Live Chat | 2,852 | 6.89% | ★ 4.8 (1,357) |
| 4 |  Chatty (Avada) | 1,395 | 3.37% | ★ 4.9 (1,894) |
| 5 |  Richpanel | 957 | 2.31% | ★ 4.9 (136) |
| 6 | Channel | 138 | 0.334% | ★ 4.8 (51) |
Often installed with Channel
Apps that run on Channel stores far more often than on the average Shopify store.
Heliumby Helium★ 4.5 (355)18%of Channel stores21.0× avg
Amp Back in Stock & Preorderby HEL SG PTE LTD★ 4.9 (1,005)Built for Shopify22%of Channel stores6.5× avg
Facebook & Instagram appby Meta★ 3.9 (5,838)86%of Channel stores1.3× avg
Instafeedby Mintt Studio★ 4.9 (2,283)Built for Shopify34%of Channel stores1.8× avg
AnyGiftby AnyReach★ 4.9 (25)11%of Channel stores161.2× avg
Powerfulby Powerful Form★ 4.9 (2,662)Built for Shopify16%of Channel stores3.7× avg
Stores using Channel
How we count installsInstalls are detected on live Shopify storefronts, each scanned weekly. A store counts as an active install if the app was detected on its most recent healthy scan.Read the methodology